Your Questions, Answered
Everything you need to know about your custom piece from the studio to your doorstep.
Simply enter the name or word of your choice in the customization box on the product page. You can choose your preferred material and chain length before adding it to your cart.
We use premium 316L surgical-grade stainless steel as our base, which is then dipped in authentic 18K Gold or Sterling Silver. This ensures your piece is tarnish-free and hypoallergenic.
Our jewelry is designed for daily life, but to keep your piece looking its best for years, we recommend removing it before swimming, showering, or intense workouts. Avoiding prolonged contact with water and chemicals will help preserve its signature luster.
Each piece is handcrafted specifically for you, which takes 3–5 business days. Once finished, shipping typically takes 7–10 business days depending on your location.
Because each piece is uniquely made for you, we cannot accept returns unless the item arrives damaged or defective. If there's an issue, we'll make it right immediately!