Your Questions, Answered

Everything you need to know about your custom piece from the studio to your doorstep.

How do I personalize my necklace? +

Simply enter the name or word of your choice in the customization box on the product page. You can choose your preferred material and chain length before adding it to your cart.

What materials are used in the jewelry? +

We use premium 316L surgical-grade stainless steel as our base, which is then dipped in authentic 18K Gold or Sterling Silver. This ensures your piece is tarnish-free and hypoallergenic.

Can I wear my necklace in the shower? +

Our jewelry is designed for daily life, but to keep your piece looking its best for years, we recommend removing it before swimming, showering, or intense workouts. Avoiding prolonged contact with water and chemicals will help preserve its signature luster.

How long will it take to receive my order? +

Each piece is handcrafted specifically for you, which takes 3–5 business days. Once finished, shipping typically takes 7–10 business days depending on your location.

What is your return policy for custom items? +

Because each piece is uniquely made for you, we cannot accept returns unless the item arrives damaged or defective. If there's an issue, we'll make it right immediately!

Your Questions, Answered